FAQ

ABOUT OUR PLANT POWDERS

  • What is in BeLUOMU plant powder mixes?

Each Be LUOMU mix pack is made of real fruits, veggies, superfoods, and plants. Our ingredients are freeze-dried and crushed into powder, which helps keep the delicious flavor and nutrients.

  • What is NOT in BeLUOMU plant powder mixes

Our berries and plants are harvested from pure Finnish nature or grown organically. We use absolutely no soy products, no added sugars, no dairy, no preservatives, no trans fats, no artificial coloring, and no additives.

  • Why is Be LUOMU in a powdered-format?

There are numerous benefits to a dried, powder product.
A dried product inhibits the growth of pathogens (aka bacteria) which makes the product more shelf stable. The fruits and veggies are freeze-dried and/or dehydrated at peak ripeness which allows them to maintain color, flavor and nutrients.
The powder format has the added benefits of being lighter, less bulky, and travel-friendly.
The best part: by using a dried powder product, we don’t have to add any preservatives and there is no refrigeration necessary. This makes smoothies better for you and easier to take on-the-go.

  • My smoothie didn’t mix smoothly. What do I do?

Not to fear! Just massage the packet before you open it to break up any clumps

  • Are Be LUOMU powders safe?

Each packet should last about 12 months from when you receive it. However, it's still safe to use the mixes for up to 6 months after the “Best Before” date.

  • Are Be Luomu powders safe if the powders are discolored or lumpy?

Yes, powders can be used if the powder is slightly discolored (faded) or if lumps have formed in the powder.
The change in color of the powder is caused by light, as the powder mixtures do not contain preservatives in addition to the natural colors. Therefore, it is preferable to store the powders in a closed container or box.
Since the freeze-drying of the berries (chokeberry, raspberry, blackcurrant) and fruits (pineapple, mango, banana) preserves the natural sugars in the powder, the powdered sugar particles stick to each other and form lumps in the powder. However, this does not change the taste or quality of the powder.
If you forget to open the package, for example in a cupboard or shelf, the powder mixture may "harden" within a few weeks. In this case, we recommend closing and massaging the package, as it becomes powder again. However, if the powder has become hard, the "pieces" can be grated or sieved to form the powder again.

ORDER & SHIPPING INFO

  • How long does shipping take?

Orders are generally processed in 1-2 days and standard shipping typically takes 3-8 business days.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

  • How much does shipping cost?

We offer free shipping across the EU for orders over €89. For orders under €89, we offer €9.90.
We currently don' t offer international shipping to outside of EU. If you are in another country and want to receive Be LUOMU products, please email info@beluomu.com.

  • Can I change or cancel my order?

We work quickly to pick and pack your items. It could be, that your order cannot be changed or canceled once you've placed it. If you have questions related your order, please email info@beluomu.com ASAP.

  • What is the return policy?

We do not offer returns or exchanges. As it’s a food product, once you buy it and open it, it’s yours to keep (and enjoy)!

  • My package hasn’t arrived.

If you suspect your order has been lost or not delivered, first of all, we’re sorry and we’ll help get it resolved right away! Contact info@beluomu.com within 7 days of the original shipping date and we’ll look into this for you. If we're made aware outside of this time, it’s unlikely that lost package costs can be covered by Be LUOMU.

Superfood

Questions? Text us!
Not finding the answer? Send us a text to ask us questions or make updates to your account.

If texting isn't your thing, we're quick to reply at info@beluomu.com. It's a real human on the other end!